At Alexander Store, where precision craftsmanship meets timeless elegance, we are dedicated to ensuring your experience from selection to delivery is as exceptional as our timepieces. This policy outlines our commitment to seamless service, whether you are acquiring a bold Aviator, an intricate Legacy Skeleton, or a statement piece from our Vogue collection.

Shipping Policy

We deliver our curated collections globally (excluding select remote regions and parts of Asia). Each order is prepared with meticulous care in our atelier.

Order Processing & Delivery Timelines

  • Order Processing: All orders require 1-2 business days for careful processing and quality verification before dispatch.
  • Shipping Methods & Estimated Delivery:
    • Standard Shipping (Fee: $12.95): Shipped via DHL or FedEx. Delivery typically occurs within 10-15 business days after dispatch.
    • Free Shipping: Available on orders over $50, shipped via EMS. Delivery typically occurs within 15-25 business days after dispatch.

You will receive a tracking notification once your order is on its way. Please note that delivery times are estimates and may be affected by factors beyond our control.

Returns & Exchanges Policy

We want you to be completely satisfied with your Alexander Store timepiece. Our returns and exchange process is designed with the same attention to detail as our watches.

Key Policy Summary

  • Return Window: 15 days from the date of delivery.
  • Condition: Items must be unworn, undamaged, and in original condition with all tags, protective films, and packaging intact.
  • Non-Returnable Items: To uphold our standards of hygiene and exclusivity, the following are final sale and cannot be returned or exchanged unless faulty:
    • All STRAPs purchased individually.
    • All items within the ACCESSORIES category (e.g., watch tools, pouches, cleaning cloths).
    • Personalized or bespoke commissioned pieces.
    • Any item showing signs of wear or damage.

The Return & Exchange Process: A Step-by-Step Guide

Step 1: Initiate Your Request

Within 15 days of delivery, contact our service team at [email protected]. Please use the template below to expedite your request.

Email Subject: Return/Exchange Request – Order #[Your Order Number]

Body:
Dear Alexander Store Team,

I would like to request a [Return / Exchange] for my recent order.
– Order Number: [Please Insert]
– Date of Delivery: [Please Insert]
– Item(s) for Return/Exchange: [e.g., Monaco Model XYZ, Size]
– Reason for Return/Exchange: [Please Specify]

I confirm that the item(s) are unworn, undamaged, and in their original packaging with all tags attached.

Sincerely,
[Your Full Name]
[Your Phone Number Associated with the Order]

Step 2: Receive Authorization & Instructions

Our team will review your request. Upon approval, we will send you a Return Merchandise Authorization (RMA) number and detailed shipping instructions. Please do not ship items without this authorization.

Step 3: Ship Your Item

Securely package the item(s) in their original packaging, including all documents, warranty cards, and accessories. Enclose a copy of your invoice and clearly mark the RMA number on the outside of the package. We recommend using a trackable and insured shipping service. Return shipping costs are the customer’s responsibility, unless the return is due to our error or a defective item.

Step 4: Inspection & Processing

Upon receipt at our atelier, our quality control experts will conduct a meticulous inspection (typically 3-5 business days).

  • For Exchanges: Upon approval, we will immediately process your replacement. Standard or free shipping will apply based on the new order. You will receive tracking details.
  • For Returns: Upon approval, your refund will be initiated to the original payment method.

Refund Timeline & Method

Refunds are processed to the original payment method used during purchase. Please note that original shipping fees are non-refundable.

  • Credit/Debit Card (Visa, MasterCard, JCB) & PayPal: After we process your refund, please allow 5-10 business days for the funds to be reflected in your account, depending on your financial institution’s processing times.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us immediately at [email protected]. We will arrange a prepaid return label and prioritize a replacement or refund at no cost to you.

We Are Here For You

Your valued patronage is important to us. For any questions regarding our Shipping & Returns policy, please do not hesitate to contact us.

Alexander Store Customer Service
Email: [email protected]
Address: 1106 Hott Street, Oklahoma City, US 73119

We are here to ensure your experience with Alexander Store remains exceptional, grounded in trust and seamless service.

— The Alexander Store Team
Where precision craftsmanship meets timeless elegance.