Welcome to Alexander Store, where precision craftsmanship meets timeless elegance. We serve a global community of discerning individuals who value horology as both an art and a personal statement. Below, you’ll find answers to common questions about our products, services, and policies. Should you need further assistance, our dedicated team is always here to help.
Our Products & Craftsmanship
What makes an Alexander timepiece unique?
Each Alexander watch, from the intricate Legacy Skeleton to the elegant Symphony and bold Aviator, is curated for those who appreciate robust construction, reliable movements, and timeless design. We blend horological artistry with versatile styles suitable for everyday wear, creating “Luxury You Can Wear Every Day.”
Do you offer watches for both men and women?
Yes. Our collections cater to all enthusiasts. Explore our dedicated MEN’S WATCHES and WOMEN’S WATCHES menus, alongside unisex designs like the Aquadiver, Monaco, and Tourbillon.
What is a Shop Watch Set?
Our Shop Watch Sets offer personalized versatility, allowing you to combine timepieces with complementary STRAP options and ACCESSORIES for a curated horological experience.
Ordering & Payment
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your secure and convenient checkout.
Is my payment information secure?
Absolutely. We employ industry-standard encryption to ensure all transactions are secure and your financial data is protected.
How long does order processing take?
Every timepiece is meticulously checked and prepared. Please allow 1-2 business days for order processing before your watch begins its journey to you.
Global Delivery & Shipping
Where do you ship?
We proudly deliver globally to watch enthusiasts everywhere*. However, delivery to some remote regions and select parts of Asia may require special arrangement. Please contact us for specific inquiries.
What are my shipping options and costs?
- Standard Expedited Shipping: Via DHL or FedEx. Cost: $12.95. Delivery within 10-15 business days after dispatch. Includes real-time tracking.
- Complimentary Standard Shipping: Via EMS. Cost: Free on all orders over $50. Delivery within 15-25 business days after dispatch.
How is my watch packaged for shipment?
Your watch, whether it’s a complex Tourbillon or a versatile Watch Set, is packaged with the utmost care, mirroring the craftsmanship within. Each shipment is fully insured from our secure facility to your doorstep.
Can I track my order?
Yes. For Standard Expedited shipments, you will receive real-time tracking updates. We believe in transparency from our workshop to your world.
Returns & Warranty
What is your return policy?
We offer a straightforward 15-day return policy from the date of receipt. If your timepiece does not resonate perfectly with your story, you may return it in its original, unworn condition. This policy reflects our confidence in the quality of every watch we curate.
Who covers the return shipping cost?
Please contact our service team at [email protected] for detailed instructions and information regarding return shipping costs and procedures.
Do you offer a warranty on your watches?
Yes. Each Alexander timepiece comes with a manufacturer’s warranty covering defects in materials and workmanship. Please refer to the documentation included with your watch for specific terms and duration.
Account & Services
How can I contact customer service?
Our dedicated service team is here to ensure an exceptional experience. You can reach us via email at [email protected]. We are based at 1106 Hott Street, Oklahoma City, US 73119, but serve a global community.
Do you have a physical store?
Alexander Store operates primarily as an online boutique, allowing us to offer seamless global delivery and curated collections directly to enthusiasts worldwide.
Time speaks in silence. We ensure its journey to your wrist is seamless, secure, and worthy of the milestone it represents.
For any questions not covered above, please do not hesitate to contact us.
— The Alexander Store Team